Shipping
Orders Placed before 14:00 Mondays - Saturdays will be shipped on the same day. Orders placed after 14:00 and on Sundays will be shipped out on the next working day. Holidays are excluded.
Germany:
Express Shipping: 1 to 2 Werktage
Standard Shipping: 2 to 4 Werktage
EU/International: 2-5 Werktage
Returns
You can return all items that you have ordered in our online shop to us free of charge within 14 days of receipt. Please ensure that the products ordered are in their original condition and that the associated label has not been removed.
If you want to return your order, simply click on the following link: DHL Retoure
If you are still not sure, please read our frequently asked questions or contact us
Refunds
Once the return has been received at our warehouse and accepted by the Quality and Control team, the refund will be processed via the original payment method within 1 - 5 business days.
Please Note:
Sample Items: Signature Essentials does not provide refunds for sample items. These items can only be exchanged for another product from the collection or redeemed for store credit. Return shipping costs for sample items are the responsibility of the customer.
1+1 Deals: Both items must be returned together to qualify for a refund or store credit. Refunds or store credit cannot be processed if only one item is returned. Items from 1+1 deals can, however, be exchanged for a different size or color of the same product.
If you only wish to exchange one item, return the item you want to exchange and keep the other
