Frequently Asked Questions

ORDERS

Click on ‘Size Guide’ on each item’s page to view our conversion chart. If you are still not sure about your size, do not hesitate to contact us via instant chat or email: support@signature-essentials.com

Unfortunately, items added to the shopping cart are not reserved.

A pre-order is the reservation of an item that is not yet available for sale but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page.

If you get in touch with our customer support (support@signature-essentials.com) as soon as possible after placing your order, we’ll try to cancel or Change it before it reaches the warehouse. If your order has already been forwarded to the warehouse, we can no longer cancel or Change it.

Frequently Asked Questions

SHIPPING AND RETURNS

No problem, just enter a delivery address that is different from the billing address. Follow the instructions during the ordering process.

No, the shipping address cannot be modified after that. Do you still need our support? We will have happy to assist you. Please get in touch with us via instant chat or email: support@signature-essentials.com

Duties and Taxes are included in the shipping for Orders within the EU Member States Countries. Shipments outside EU member States Countries may be subject to customs fees, import fees, and taxes, these are the sole responsibility of the client and will not be reimbursed by Signature Essentials. Still, need help? Contact us via Instant Chat or email: support@signature-essentials.com.

When the order will be tendered to the courier, customers receive an email from the courier providing the tracking number (AWB) related to the order. To monitor the status of your order, customers may visit the courier website and insert the AWB number in the “track your shipment" area.

Frequently Asked Questions

Orders placed before 2:00 p.m. Monday to Saturday will be shipped the same day. Orders placed after 2:00 p.m. or on Sundays will be shipped the following business day. Except on public holidays.

Germany:
Express shipping: 1 to 2 days
Standard shipping: 2 to 4 days

EU/International: 2-5 working days

You have 14 days to return an Order from the day you receive an Order. Returned Item must be Clean, Unworn, and must be in its Original Packaging with Original Tags and Labels.

Please note that shipping takes approximately 1-4 working days within Germany and 2-5 working days outside Germany. If you have not received your order, please contact our customer service (support@signature-essentials.com We will then place an investigation request with our shipping company and resolve your issue as quickly as possible.

We are sorry that the wrong item was delivered to you. Return to us the wrong item back in its original packaging and Tags. If the exchange is not possible, we will refund you the money.

We're sorry you received a faulty item. We will fix it. We want you to receive a flawless and high-quality product. To do this, send an email to our customer support (support@signature-essentials.com) with photos and a description of the damage, and your order number. We will take care of your request as soon as possible.

Frequently Asked Questions

PAYMENT AND REFUNDS

PaypalGoogle PayApple PayCredit card (Visa, Mastercard)SofortKlarna (only Germany): Pay Now, Pay Later, Slice it DirectBank Transfer (only within Germany) and Upon request. Get in touch with our support via instant Chat or email: support@signature-essentials.com

PSD2 is a new European law introduced to make online payments more secure. It will impact customers in the European Economic Area (EEA) and customers using EU bank accounts. When you place an order online using a card payment, your bank may ask you to confirm your identity through 3D Secure authentication”.

If something didn't go quite right, you may have contact our Customer Service team via instant Chat or email: support@signature-essentials.com

Once the return has been received at our warehouse and accepted by the Quality and Control team, the refund will be processed via the original payment method.

Our Customer Service Advisors are happy to answer any additional questions you may have.